2 minute read

    The Challenge

    A leading U.S. financial institution relied on fragmented, manual processes and third-party technology to onboard merchant clients. The approach created inefficiencies, limited visibility into onboarding progress and made it difficult to launch new services quickly. The bank needed a scalable, digital-first platform that could streamline onboarding, improve operational efficiency and provide greater control over a critical revenue-generating business function.

    The Solution

    Synechron designed and delivered a workflow-driven merchant services platform built on a modern, API-led architecture. The solution digitized and automated onboarding, KYC verification, underwriting, decisioning and provisioning processes while integrating transaction management, disputes and settlements into a single ecosystem. Reusable UI components, CI/CD pipelines and event-driven integrations created a scalable foundation for future growth and innovation.

    The Results

    Automated approximately 30% of functional test scenarios

    Replaced fragmented onboarding with digital workflows

    Improved visibility, efficiency and process standardization

    Our Process

    Our agile process prioritized specific journeys to release to market according to customer and business needs.

    Discover

    Mapped onboarding journeys, operational bottlenecks and technology dependencies across merchant services workflows.

    Design

    Created an API-led architecture with workflow automation, reusable components and event-driven integrations.

    Deliver

    Developed and deployed onboarding, KYC, underwriting, decisioning and provisioning capabilities. 

    Develop

    Continued platform enhancement through automation, monitoring, compliance improvements and feature expansion

    About AI

    700+

    AWS certifications

    50+

    GenAI projects

    200+

    AI and ML experts

    Our Service Offering

    AI strategy and architecture

    We offer tailored AI roadmaps and deployment strategies that align with your business goals and deliver measurable value.

    AI data management and governance

    We manage all aspects of data, from ingestion to governance, and prepare high-quality data usage frameworks to accelerate AI efficiency.

    AI software and app development

    We work with you to create bespoke AI-enabled systems from LLM-powered workflows to modernized codebases to enhance your business operations.

    AI infrastructure and deployment

    We design and deploy scalable, secure AI infrastructure and support ongoing model management to monitor performance and maintain compliance.

    Pre-built AI solutions and accelerators

    We work at the cutting edge of AI innovation to deliver ready-to-use AI solutions tailored for enterprise clients.

    Connect With Us

    August 2026

    CAPTCHA

    What code is in the image?*

    Our Capabilities

    Appian

    Appian

    Design, automate and optimize complex business workflows using process orchestration, AI and RPA (Robotic Process Automation) to build enterprise applications faster.

    Artificial Intelligence

    Artificial Intelligence

    We partner with companies to harness the potential of AI technology to revolutionize their business.

    Cloud & DevOps

    Cloud & DevOps

    Accelerating Cloud adoption to increase the speed of delivery.

    Consulting

    Consulting

    Providing strategy, planning and leadership to accelerate end-to-end digital transformation.

    Cybersecurity Services

    Cybersecurity Services

    We partner with organizations to leverage AI-powered cybersecurity solutions, enhancing their threat detection and response.

    Data

    Data

    Helping enterprises move to  modern data solutions and deliver reliable analytics at scale.

    Digital

    Digital

    Creating user experiences that people love, by exceeding expectations.

    Salesforce

    Salesforce

    Partner with us to connect, automate, and grow — with trusted, AI-driven Salesforce digital solutions that put people at the heart of innovation.

    ServiceNow

    ServiceNow

    Assisting clients to optimize their workflows and enhance operational efficiency through tailored ServiceNow solutions.

    Software Engineering

    Software Engineering

    Assisting clients to create change that matters – transformation, enabled by technology and sustained through capabilities.