Synechron

2 minute read

The Challenge

A leading Japanese global bank needed to modernize an outdated Murex estate and support the creation of a unified European banking entity. The bank was more than 20 Murex versions behind, slowing risk and value at risk processing, limiting new product capabilities and increasing the complexity of operating a business-critical platform.

The Solution

Synechron assembled a specialist onshore and offshore team to deliver critical Murex changes, support the creation of a unified European banking entity and complete the move to Murex version 56.

The success of the transformation led the bank to entrust Synechron with a broader support mandate. We built an India-first, 24/7 production support model spanning Murex, Oracle Financials and L1/L2 services. Our ResolveAI accelerator automates triage and Jira ticket creation, while dedicated academics strengthen the long-term talent pipeline.

The Results

Delivered European banking consolidation on schedule

Upgraded Murex by more than 20 versions

Scales to 120+ specialists with 24/7 coverage

Our Process

Combined specialist Murex expertise, global delivery and AI-enabled support to modernise core platforms and improve operational resilience.

Discover

Assessed legacy Murex constraints, consolidation requirements and support gaps across Murex, Oracle Financials and L1/L2 services.

Design

Created blended delivery teams with specialist platform expertise, onshore leadership, offshore scale and 24/7 coverage.

Deliver

Compared critical Murex changes, supported European entity consolidation and validated the upgrade to version 56.

Develop

Introduced AI-enabled triage and specialist academies to improve support quality and build a sustainable talent pipeline.

About Consulting

150+

Senior Consultants

100

Active Engagements

5

Core Capabilities

Connect With Us

October 2026

Our Capabilities

Appian

Design, automate and optimize complex business workflows using process orchestration, AI and RPA (Robotic Process Automation) to build enterprise applications faster.