2 minute read

    The Results

    New transfer onboarding reduced from 5 days to 5 minutes

    99% of infected files caught before internal distribution

    File upload time reduced by an average of 60%

    Our Process

    We followed an agile process that prioritized specific journeys to release to market according to customer and business needs.

    Kick-off

    We framed an agile scope with the bank that allowed for the prioritization and flexibility of requirements to be adjusted based on customer and business needs through a managed services delivery model.

    Agile Design and Development

    The program used this agile delivery model over a nine-month cycle, with three key releases, to bring this journey to market.

    Discovery Phase

    A discovery phase was undertaken to shape the product strategy, per proposition, and to create an experience concept to validate the target customer journey.

    Ongoing Development and Support

    We continue to offer the bank production support and continuous improvement to optimise their customer experiences.

    About Cloud

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    Connect With Us

    October 2026

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