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Synechron and Kasisto Partner to Humanize Conversational AI Customer Engagement for the Banking and Financial Services Industry

Synechron and Kasisto Partner to Humanize Conversational AI Customer Engagement for the Banking and Financial Services Industry

Press Releases

Posted on 04th August 2021

Synechron Inc., a leading digital transformation consulting firm focused exclusively on the financial services industry, and Kasisto, the creators of KAI, the leading digital experience platform for the financial services industry, have partnered to deliver superior, future-forward client engagement solutions for financial institutions across the globe.

Synechron’s top-tier banking, asset management, and insurance clients will have access to KAI and Kasisto’s state-of-the-art, next-generation intelligent digital assistant solution, Enlighten. By using each individual users’ financial and engagement history, further empowered with deep behavioral insights, Kasisto’s Enlighten assembles a full financial picture for each individual customer. It can then proactively engage with the customer via human-like conversations across voice, text, and touch modalities, deliver hyper-personalized next best action suggestions and guide users on their individual financial journey.

This important partnership will bring together the proven industry-leading conversational AI capabilities powered by KAI and the next generation of cognitive customer engagement; Enlighten by Kasisto, with Synechron’s years of digital transformation strategy and implementation experience, allowing top tier organizations to deliver a best in class and humanized digital transformation experience to institutions across the banking and finance industry.

“Financial services firms have witnessed that clients are increasingly demanding on-the-spot answers and guidance across digital channels. Moreover, within banking and financial services firms, both complexity and accuracy matter. An advanced AI-powered intelligent engagement platform, which already recognizes the customer’s full profile and history, can add great value to both customers and provide opportunities for attracting and retaining clients. The ability to provide a full financial services taxonomy, along with enterprise-scale integration, is the key to success.” said Sandeep Kumar, Managing Director and Head of the InvestTech Accelerator program at Synechron. “We are pleased to be partnering with Kasisto to further the innovation of their conversational AI solution that will greatly enhance customer experiences and deepen relationships while building brand loyalty with providers.”

Zor Gorelov, CEO and Co-founder of Kasisto said, “Our intelligent digital assistants bring the new age of cognitive banking customer engagement to the financial services industry. Enlighten by Kasisto offers previously unimaginable levels of digital engagement based on deep contextual insights and customers’ individual preferences, making digital assistants the preferred channel for customer engagement.” He added, “We are excited to be working with Synechron to offer a solution to their clients and the financial services industry’s current and anticipated engagement challenges.”

Synechron's partnership with Kasisto will result in superior, future-forward client engagement solutions that are highly beneficial and cost-effective for a wide range of financial services enterprises. These solutions both enable and help financial institutions to re-think and re-imagine their contact center strategies through the use of digital self-service tools, like intelligent digital assistants. Synechron will offer these customer engagement solutions to both existing and new clients across a broad global arena.

About Synechron

Synechron is a leading digital transformation consulting firm focused on the financial services industry and is working to Accelerate Digital initiatives for banks, asset managers, and insurance companies around the world. Synechron uniquely delivers these firms end-to-end Digital, Consulting, and Technology capabilities with expertise in wholesale banking, wealth management, and insurance as well as emerging technologies like Blockchain, Artificial Intelligence, and Data Science. The company is present in 17 locations around the globe and across key financial markets, with over 13,000 employees producing $570.9M in annual revenue. For more information on the company, please visit our LinkedIn community.

About Kasisto

KAI is the leading digital experience platform for the financial services industry. Kasisto’s customers include J.P. Morgan, Westpac, Standard Chartered, TD, Manulife Bank, and credit unions such as Fairwinds and Excite – and many more. These financial institutions chose KAI for its proven track record to drive business results while improving customer experiences. The platform is engaging with millions of consumers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest Conversational AI portfolio in the industry. Kasisto is in New York City, with offices in Silicon Valley and Singapore. Kasisto Singapore Pte Ltd is a wholly-owned subsidiary of Kasisto. For more information visit kasisto.com. Follow Kasisto on Twitter, LinkedIn and Facebook.

For more information, please contact:

Amanda Hill,
Director Marketing, Kasisto

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