2 minute read

    The Challenge

    A Tier 1 European bank was looking to reduce IT support costs by 10% annually through automation, vendor renegotiation, and headcount adjustments.

    Despite a centralized support structure, the project involved multiple stakeholders across business units, applications, and infrastructure. The challenge was to identify manual tasks for automation, optimize vendor contracts, and realign support staffing to achieve cost efficiencies, while all the time maintaining service quality.

    The Solution

    We analyzed support logs for 2,500 applications, identifying manual tasks like user permissions, monitoring, and troubleshooting. Collaborating with IT teams, we assessed the potential for automation and prioritized tasks with a favorable cost-saving ratio. We provided governance throughout the automation rollout, enabling headcount reductions and cost savings that were aligned with the bank’s efficiency targets.

    The Results

    €220M annual support budget

    2,500 applications reviewed

    10% of savings identified

    Our Process

    We reviewed support processes for 2,500 applications, categorized automation opportunities into themes, estimated automation effort, and assessed ROI.

    Analysis

    We discovered and analyzed manual tasks, identifying opportunities for automation.

    ROI

    Standardized business cases to invest to save.

    Governance

    Commitment obtained from support groups to make green dollar savings.

    About Consulting

    150

    Senior Consultants

    100

    Active Engagements

    5

    Core Capabilities

    Our Service Offering

    Cloud platform

    We offer strategy, architecture and hands-on engineering of secure, scalable, cloud landing zones and hosting platforms.

    Developer experience

    We unlock developer productivity with Infrastructure-as-Code templates and deployment pipelines with frictionless controls.

    Cloud & DevOps security

    We implement preventative and detective controls for highly regulated enterprises, to ensure the security of their users, data and apps in the cloud.

    Application modernization and migration

    We facilitate the adoption of cloud native architectures and modern infrastructure management practices for application ecosystems.

    Enterprise transformation

    We work with customers to build agile operating models that transcend traditional silos, allowing them to extract the full value from their public cloud investments.

    Connect with us

    March 2026

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    Our Capabilities

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    Cloud & DevOps

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    Accelerating Cloud adoption to increase the speed of delivery.

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    Software Engineering

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    Assisting clients to create change that matters – transformation, enabled by technology and sustained through capabilities.