Digital Banking Channels

Creating engaging customer experiences across all retail banking channels.

Mobile and Internet Banking

1 / 3

We’ve designed and built leading retail banking mobile and internet channels that provide a platform for their customers to onboard, transact and engage with support services.

  • Design-led strategy and implementation for straight-through processing (STP)
  • Chatbot integration for customer support
  • Loyalty offers and personal finance management (PFM) integration
  • ‘Run the bank’ support through product management and technical support services

Website Platforms

2 / 3

We work closely with marketing, business and IT functions to create commerce-driven experiences to increase product sales for retail banks.

  • User-centric product journeys that aim to educate and convert people into loyal customers
  • Integration of scalable content management solutions with marketing suites
  • Omni-channel experiences that communicate and track customer interactions between banking channels

Branch Transformation

3 / 3

We apply creativity and technology to traditional retail branch spaces to elevate the customer experience in a connected physical environment.

  • Branch network assessment and strategy
  • Customer journey mapping, per segment, and redesign
  • Software solutions to enable self-service experiences
  • Interior design and fit-out of branch space

Cards and Payments

We provide end-to-end services for the cards and payments industry, covering issuing, acquiring/merchant and transaction switching.

  • Complete card issuing lifecycle, covering originations, transaction management, account receivables, statements and fees, collection, loyalty and integrated functions
  • End-to-end merchant lifecycle, covering merchant onboarding, transaction management, merchant management, dispute, loyalty and integrated functions
  • Switching lifecycle, covering terminal management, integration, switch setup and configuration, and new scheme interface development
  • Fraud and risk management
Cards and Payments

Customer Analytics

Tracking, measuring and driving business outcomes through customer analytics.

Collection

1 / 4

Acquiring information from internal and external channels, preparation and cleanup of extraneous information, and enriching data with known customer attributes.

  • Data ingestion strategy
  • Master data management
  • Regulatory compliance
  • Information obfuscation
  • Data architecture

Analysis

2 / 4

Customer information is segmented into groups based on demographic, historical, and behavioral attributes to enhance prediction and insights, apply broader demographic patterns and predict future behavior.

  • Data engineering
  • Regulatory compliance
  • AutoML
  • Deep learning
  • GPT / LLM

Insights

3 / 4

With expertise in advanced analytics, we use customer segments and product sales performance information to provide visualized, meaningful insights for data-driven decision-making.

  • Data insights strategy and architecture design
  • Data governance and quality control
  • Insights tools integration and reporting

Personalization

4 / 4

We create personalized experiences for customers, based on analytical findings. We understand and interpret individual behaviours and preferences, and improve and enhance personalization based on demographic shifts over time.

  • Improved understanding of future trends
  • More effective strategies for customer retention

Technology Enablement

Leveraging technology platforms to drive commercial growth for retail banks.

Customer Relationship Management (CRM)

1 / 2

We work with retail banks to identify the right CRM solution for their business. With extensive experience implementing enterprise platforms, we ensure solutions are robust, secure and scalable.

  • Microsoft Dynamics
  • Salesforce
  • Fiserv Aperio Call Center

Banking Platforms

2 / 2

We deliver integrated solutions that allow retail banking customers to acquire products digitally, and to view their account transactions in real time.

  • Client lifecycle management (CLM) solutions
  • Business process management (BPM) solution
  • Core banking platform integration
Technology Enablement

Empowering Innovation.
Accelerating Transformation.

Common Industries Callout