2 minute read

    The Challenge

    The client was struggling with employee knowledge access and processing issues across insurance, pensions and asset management. They needed to draft and summarize communications and documents and find information across disparate systems, typically taking 20-30 minutes per query, meaning thousands of hours lost per year. Onboarding and training were also impacted, with new employees taking over six months to reach full productivity. Inconsistent access to knowledge increased the risk of compliance errors in a highly regulated industry.

    The Solution

    We partnered to define use cases and governance mechanisms for enterprise-ready generative AI. We built a custom internal chatbot, enabling rapid document drafts, report summaries and instant access to institutional knowledge. CI/CD pipelines enabled accelerated, reliable deployment of the chatbot across environments. The solution improved productivity for thousands, reduced data leakage risk and provided a scalable, future-ready foundation for customer-facing AI. It offered immediate business value while minimizing complexity.

    The Results

    Boosted Productivity:

    • Response time down 81%.
    • New-hire onboarding down 37%.

    Compliance:

    • Deployment reached over 65% of pilot users, reducing public AI usage.

    Scalability:

    • Rapid 10-week rollout supported thousands of users with no manual management.

    Our Process

    Our agile process, supported by CI/CD pipelines and automated testing, prioritized specific journeys to release to market according to customer and business needs.

    Discovery

    Identify use cases and inefficiencies for AI adoption.

    Design

    Build a secure AWS chatbot through CI/CD-enabled processes and automated testing.

    Deliverables

    Boost productivity, saving USD1.62 million annually.

    Development

    Establishing monitoring and observability pipelines to track model performance, enabling continued enhancement and governance to drive value.

    About AI

    700+

    AWS Certifications

    50+

    Gen AI Projects

    200+

    AI and ML Practitioners

    Our Service Offering

    AI Strategy and Architecture

    We offer tailored AI roadmaps and deployment strategies that align with your business goals and deliver measurable value.

    AI Data Management and Governance

    We manage all aspects of data, from ingestion to governance, and prepare high-quality data usage frameworks to accelerate AI efficiency.

    AI Software Engineering and App Development

    We work with you to create bespoke AI-enabled systems from LLM-powered workflows to modernized codebases to enhance your business operations.

    AI Infrastructure and Deployment

    We design and deploy scalable, secure AI infrastructure and support ongoing model management to monitor performance and maintain compliance.

    Pre-Built AI Accelerators and Solutions

    We work at the cutting edge of AI innovation to deliver ready-to-use AI solutions tailored for enterprise clients.

    Connect With Us

    June 2026

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    Our Capabilities

    Appian

    Appian

    Design, automate and optimize complex business workflows using process orchestration, AI and RPA (Robotic Process Automation) to build enterprise applications faster.

    Artificial Intelligence

    Artificial Intelligence

    We partner with companies to harness the potential of AI technology to revolutionize their business.

    Cloud & DevOps

    Cloud & DevOps

    Accelerating Cloud adoption to increase the speed of delivery.

    Consulting

    Consulting

    Providing strategy, planning and leadership to accelerate end-to-end digital transformation.

    Cybersecurity Services

    Cybersecurity Services

    We partner with organizations to leverage AI-powered cybersecurity solutions, enhancing their threat detection and response.

    Data

    Data

    Helping enterprises move to  modern data solutions and deliver reliable analytics at scale.

    Digital

    Digital

    Creating user experiences that people love, by exceeding expectations.

    Salesforce

    Salesforce

    Partner with us to connect, automate, and grow — with trusted, AI-driven Salesforce digital solutions that put people at the heart of innovation.

    ServiceNow

    ServiceNow

    Assisting clients to optimize their workflows and enhance operational efficiency through tailored ServiceNow solutions.

    Software Engineering

    Software Engineering

    Assisting clients to create change that matters – transformation, enabled by technology and sustained through capabilities.