2 minute read

    The Challenge

    A leading Japanese global bank needed to modernize an outdated Murex estate and support the creation of a unified European banking entity. The bank was more than 20 Murex versions behind, slowing risk and value at risk processing, limiting new product capabilities and increasing the complexity of operating a business-critical platform.

    The Solution

    Synechron assembled a specialist onshore and offshore team to deliver critical Murex changes, support the creation of a unified European banking entity and complete the move to Murex version 56.

    The success of the transformation led the bank to entrust Synechron with a broader support mandate. We built an India-first, 24/7 production support model spanning Murex, Oracle Financials and L1/L2 services. Our ResolveAI accelerator automates triage and Jira ticket creation, while dedicated academics strengthen the long-term talent pipeline.

    The Results

    Delivered European banking consolidation on schedule

    Upgraded Murex by more than 20 versions

    Scales to 120+ specialists with 24/7 coverage

    Our Process

    Combined specialist Murex expertise, global delivery and AI-enabled support to modernise core platforms and improve operational resilience.

    Discover

    Assessed legacy Murex constraints, consolidation requirements and support gaps across Murex, Oracle Financials and L1/L2 services.

    Design

    Created blended delivery teams with specialist platform expertise, onshore leadership, offshore scale and 24/7 coverage.

    Deliver

    Compared critical Murex changes, supported European entity consolidation and validated the upgrade to version 56.

    Develop

    Introduced AI-enabled triage and specialist academies to improve support quality and build a sustainable talent pipeline.

    About Consulting

    150+

    Senior Consultants

    100

    Active Engagements

    5

    Core Capabilities

    Our Service Offering

    Strategy, architecture and transformation

    We define your current state, target state and roadmap for an optimal enterprise operating model for any business transformation, across people, processes, applications, data and technology.

    Client lifecycle management and financial crime

    We advise and manage the selection, development and implementation of fit-for-purpose IT systems to meet your goals for cost efficiencies, regulatory adherence and customer lifecycle experiences.

    Regulatory change and compliance

    Our experts bring thought leadership and a unique view of how to turn regulatory challenge into business opportunities. We assess the regulatory impact on your products, services and operating model.

    Sustainable finance and ESG

    We offer a holistic approach to drive change initiatives related to sustainable finance and climate risk – where we leverage our digital solutions, ESG data experience, and compliance expertise.

    Finance and risk transformation

    We design and execute roadmaps for structural improvement, better control, and delivery of integrated architecture – enhancing your financial reporting and credit risk management.

    Connect With Us

    September 2026

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    Our Capabilities

    Appian

    Appian

    Design, automate and optimize complex business workflows using process orchestration, AI and RPA (Robotic Process Automation) to build enterprise applications faster.

    Artificial Intelligence

    Artificial Intelligence

    We use tailored AI solutions to revolutionise business and public services in Australia.

    Cloud & DevOps

    Cloud & DevOps

    Speed up your cloud adoption and delivery with efficiency, security, and flexibility at every stage.

    Consulting

    Consulting

    Providing strategy, planning and leadership that accelerates end-to-end digital transformation and delivers lasting business impact.

    Cybersecurity

    Cybersecurity

    Protect your operations with intelligent, AI-driven cybersecurity that meets all regulatory requirements across enterprise and the public sector.

    Data and Analytics

    Data and Analytics

    Move to secure, modern data platforms and deliver reliable insights at scale for improved decision-making.

    Digital

    Digital

    Creating user experiences that people love, while setting a benchmark for service delivery and engagement.

    Salesforce

    Salesforce

    Partner with us to connect, automate, and grow – with trusted, AI-driven Salesforce digital solutions that put people at the heart of innovation.

    ServiceNow

    ServiceNow

    Assisting clients to optimize their workflows and enhance operational efficiency through tailored ServiceNow solutions.

    Software Engineering

    Software Engineering

    With transformation that’s enabled by technology and sustained through capabilities, we’re helping clients to create change that really matters.