Digital

UX Researcher

Belfast, UK

Our Challenge

Synechron is looking for a UX Researcher, who will manage research activities and ensure all research and insights follow organizational and industry best practices to enhance the customer experience. You should be curious about people and their engagement with technology and has exceptional behavioral data analysis skills.

 
You should also have an entrepreneurial spirit and the knowledge to continue to add and contribute to the team's approach to solving customer problems through the right mix of people, processes, and technology.
 

Responsibilties

UX:

  • Audit digital interfaces with usability metrics and industry best practices
  • Contribute to the definition and creation of flexible, coherent design systems and component libraries

Research:

  • Conduct UX research and user testing activities, including usability studies, competitive analysis, focus groups, remote usability testing, tree-testing, eye-tracking, user surveys, expert reviews, card sorting, cognitive walkthroughs, persona generation, and more
  • Defining research objectives and appropriate research methodologies with multiple stakeholders
  • An intuitive understanding of research timelines and milestones is a must
  • Conduct ethnographic research employing observational techniques to better understand customer motivations, behaviors, and needs in the field
  • Produce high fidelity reports detailing UX research, analysis, and findings
  • Translate research data into UX patterns that connect the company goals with the user needs
  • Applies a mix-methods approach
  • Experience with quantitative and qualitative data is a must
  • Own process to identify the correct research methods for the problem statement by engaging with company stakeholders

Leadership

  • Work with the wider team to continually improve the toolkit for design thinking and service design by refining existing tools, methods, or processes, and by seeking out and incorporating new tools, methods, or processes
  • Showcase the lab to internal stakeholders and visitors
  • Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify decisions
  • Ability to answer questions from top-level stakeholders and think on one’s feet during meetings and presentations
     

Requirements

You are:

  • Equipped with at least 5+ years of experience in UX Research or Interaction Design
  • Experienced in applying a balanced mix of qualitative and quantitative methodologies
  • An expert in experimental design and hypothesis testing
  • Excited about answering questions with data
  • An expert in prototyping tools such as Invision for creating wireframes, sitemaps, flow diagrams, and interactive prototypes 
  • Passionate about industry and UX trends, sharing or applying them where feasible
  • Well-versed in human-centered design principles
  • A strong verbal and written communicator 
     

We Can Offer You

  • A highly competitive compensation and benefits package
  • A multinational organization with offices in 17 global locations and the possibility to work abroad
  • Laptop and a mobile phone
  • 25 days of paid annual leave
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability
  • Min 5% Matched Contributory Pension 
  • A higher education certification policy
  • Internet allowance (for WFH) & commuter benefits
  • Extensive training opportunities focused on skills, substantive knowledge, and personal development
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses 
  • Coaching opportunities with experienced colleagues from our FinLabs and Center of Excellence (CoE) groups 
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions, and insurance firms
  • A flat and approachable organization
  • An excellent working atmosphere: regular drinks, sports activities, offsite weekends with a young, dynamic team
  • A truly diverse, fun-loving, and global work culture

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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