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Digital Transformations in the age of COVID-19

Authored by: Business and Management Consultancy team, synechron, UK
Utsav Ratti, Associate Partner, Citihub Digital (a Synechron Company), New York, USA

Before COVID-19, a number of enterprises were already invested in the adoption of modern operating models. However, for the most part these efforts were anchored largely in the idea of ‘start small, succeed, and scale up.’ The pandemic forced an unprecedented acceleration of that journey and turned it on its head; the only way to continue to operate was to ‘scale up and succeed.’ Virtually overnight, teams across most organizational functions needed to self-organize and remain productive whilst infrastructure organizations scaled up capacity to support an almost exclusively remote workforce. In this article, experts across Citihub Digital (a Synechron company) and Synechron will offer their perspectives on why a ‘return to normal’ may erase the productivity gains and diminish the upsides of this new way of working in ways that may not be in your organization’s best interest.


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Synechron’s October 2020 acquisition of Citihub Digital allows for multiple synergies across the combined firm. This acquisition expands Synechron’s existing digital, consulting and technology capabilities across the global financial services and insurance industry’s landscape. Together, the firms provide a targeted focus on digital transformation, architecture/operating model and application modernization, cloud enablement, critical cybersecurity, and other strategic business solutions.

(This white paper was originally published on the Citihub Digital website, November 2019)