Natural Language Processing (NLP) is a branch of Artificial Intelligence (AI) that deals with how humans communicate and transact in natural language. Powerful computers can analyze vast amounts of text to understand how and why humans speak, enabling them to automate processes using voice commands and reciprocally, automatically generate text based on this understanding of human language – Natural Language Generation (NLG).

The applications for NLP and NLG in financial services can range from simple process automation to something as complicated as generating financial advice based on customer data. But, to elevate the application of NLP or NLG, financial services organizations need to go beyond a technical understanding of the algorithm’s engine and apply their knowledge to business cases with a deep understanding of financial markets and how they operate.

Synechron is working with financial institutions to read composite data sets and convert them to Natural Language advice. We’re advising on how to balance technology and human intervention whether automating trading or extracting key natural language data elements from corporate annual reports to feed their analysis. These applications can lead to higher customer satisfaction, margins, accuracy and more standardized omni-channel operations.

Synechron’s NLP and NLG solutions are designed specifically to provide applications that can be applied to various scenarios which lend themselves well to an NLP and NLG solution. Click to read how Synechron’s NLP and NLG solutions are helping clients to automate data extraction and financial advice.

Read our latest thought leadership article on Natural Language Processing and Generation (NLP)(NLG) by our subject-matter expert.
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