SYNECHRON'S ARTIFICIAL INTELLIGENCE SOLUTION
Voice technologies like Siri and Alexa have brought chat platforms to the mainstream and made consumers more comfortable engaging with machines for day-to-day transactions. The use of voice recognition is continuing to grow thanks to Google, Cortana and others, and according to Gartner, 65 percent of smartphone owners already use voice assistants on their phone, thus ushering in a new era of virtual communication with Chatbots. Chatbots, ideally would use Artificial Intelligence to perform a specific set of functions and objectives. According to Tracxn Startup Research, Chatbot enterprises have raised over USD 140 million in the past six years, with approximately USD 85 million invested in the last two years – marking a significant increase in recent interest.
The environment is ripe for banks, traders and insurance companies to recognize that Chatbots have matured among consumers and think through how they can be applied to solve age-old customer service challenges or to enhance internal operations. This innovation will require a deep understanding of the businesses’ processes, the financial services industries, communication channels and operations across the business and more. Based on the premise that “People like Dealing with People,” Synechron’s Chatbot solutions are designed to use natural language programming so they seem ‘friendly’ and ‘human’.
HOW WE HELP
Synechron’s Chatbot solutions create positive customer experiences with your organization or serve as a virtual assistant to streamline business operations. Developed as a customizable platform – using Application Programming Interfaces (API) – it allows businesses to launch their Chatbot service to any channel like a website, mobile app, SharePoint, Skype, Facebook messenger or the intranet.
Synechron’s Chatbot solutions:
- Are developed using numerous frameworks and methodologies including a JSON/Node JS stack with Google’s Artificial Intelligence (AI) and Natural Language Processing (NLP) and the Microsoft BOT framework with the LUIS NLP
- Enables the adoption of a preferred technology stack while introducing the feature to clients or employees
- Speeds up the integration effort needed to connect the bot to databases
- Easily adds chat phrases or ‘utterances’ to grow the functionality of the Chatbot service over time
- Builds a ubiquitous chat ecosystem that will seamlessly integrate into the most complex of legacy environments
- Helps start the Chatbot service with a baseline of functionalities that have already been built
- Have the machine learning capability to truly personalize each customer’s Chatbot experience
- Improves and personalizes the experience the more it is used by customers
In essence, the Chatbot experience gets smarter each time and evolves automatically to provide a service that is unique and tailored precisely to each customer’s needs.
Synechron’s Chatbot solutions are designed specifically to provide applications that can be applied to various scenarios which lend themselves well to a Chatbot solution. Click to read how Synechron’s Chatbot solutions are helping clients to enhance customer experiences and serve as virtual assistants.
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