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Mitigating Operational Risk for a Leading Hedge Fund

A top global hedge fund asked Citihub Digital (a Synechron company) to assist with an in-house migration project for about 3,800 desktops facing a finite operating system sunset, with several deadlines already missed, along with a challenging lack of buy-in from users.

Citihub Digital (a Synechron company) conducted a detailed assessment of all desktop configurations and an inventory of all 8,000 applications and relevant versions across the firm.

Our consultants then devised a strategy to greatly reduce disparity in application versioning and accelerate the migration process. We also sought buy-in from all relevant stakeholders – from desktop users to IT support personnel.


Citihub Digital’s delivery of this program included:

  • Mobilizing all IT resources & desktop users for full buy-in, while keeping open lines of communication to facilitate on-time delivery
  • Defining application requirements for each user group based on staff roles and helping standardize application packages that could be installed and configured automatically
  • Our consultants remained on hand to manage systems testing and user acceptance testing
  • Consolidating the number of applications supported from 8,000 to 1,000
  • Enabling end users to migrate smoothly onto the new environment without any hiccups or loss of functionality
  • Reduced the time to provision a desktop from eight hours to 40 minutes; accuracy of provisioning climbed from 60% to 99%
  • Ensured all risks were mitigated relevant to the end-of-life desktop operating system
Leading Global Retail and Investment Bank
Globally aligned processes
Better insights into client and files
Better file quality