Microservices Strategy for a Leading Insurance ProviderOmni-channel API Strategy using Microservices
The explosion of connected devices and changing expectations from millennials are driving demand for Omni-channel applications that move beyond traditional store, web, and voice channels to give customers what they want, when they want it. Recognizing this, Synechron was approached by a leading insurance provider to create an Omni-channel Customer Experience. Their existing systems were monolithic and lacked the foundation and flexibility to support their Omni-channel vision.
Synechron and the client defined 8 architectural challenges this Omni-channel needed to meet:
To develop an effective Omni-channel Customer Experience, Synechron would integrate three primary technologies, Microservices Architecture, Containerization and Cloud Computing.
Synechron adopted a Microservices architecture style, decomposing large, complex software applications into many, small, isolated services. The decentralized architecture offers freedom from a unified schema, allowing components to evolve independently of the overarching system and be free to use the best tools/platforms to solve their specific responsibility. Microservices is well-suited for Agile development and Application Program Interface (API)-first design.
Implementing Containerization offered an operating system-level virtualization method for deploying and running distributed applications without launching an entire virtual machine (VM) for each application, delivering portability, flexibility, efficiency and speed.
Lastly, adopting Cloud Computing provided the on-demand infrastructure and application services to efficiently provision, monitor, manage, and scale the distributed components of the Microservices Architecture. By hosting many of the applications/microservices on the Cloud, it significantly improves cost management, particularly as the scope of the Omni-channel offerings grows.
Digital Strategy & Architecture for Insurance
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