Building and Implementing an Intelligent Chatbot Channel for Consumers of a Technology Protection Insurance Company
The global leader in technology protection services engaged Synechron to analyze its Call Center volume and determine the viability for integrating a new Artificial Intelligence-led 24/7 intelligent chatbot service channel for consumers’ claims and inquiries.
An intelligent chatbot powered by AI rules includes a basic level of intelligence to gather the requested information and assist customers while detecting questions beyond its scope to hand over for human intervention.
Synechron identified and tested a reliable cloud-based service provider’s offering as part of a pilot program and built the intelligent chatbot enabling voice and text conversations. Synechron continues to refine the chatbot functionality as the technology evolves and customers’ questions and interactive needs change.
Synechron’s delivery of this program included:
How we’ve helped our clients achieve their transformation goals for other large-scale, global programs