global markets require dynamic collaboration with real time capabilities. evolving business models demand performance optimization, agility, and scalability.
The IT value to an organization has become more complicated. The global marketplace requires flexibility, operational efficiency, performance and sustainable ways to reduce costs. IT solutions, infrastructure and the delivery management require customization and service oriented innovative thinking.
Synechron’s Remote Infrastructure Management (RIM) & Support services provide organizations with scalable solutions and the flexibility to adapt to their business focus. We offer expanded teams, services and systems through our 24x7 Global Delivery Center.
People may sleep, but our services don’t. Our customers have the ability to securely and virtually access Application Support, Server Management and Helpdesk Operations.
Database Operations Support
Synechron's Database Management services encompass the maintenance of various databases & backups, taking care of database related issues like verifying the hot backups, extending tablespaces as and when required and carrying out database purges. Synechron has extensive experience and expertise in providing database management support for multiple systems and environments
Application Support
Synechron's Application Support teams enable clients to focus on their core tasks by providing remote support for all key applications on a 24/7 basis via its Global Delivery Model. Our teams offer basic Level 1 Support to Level 3 Technical Support and take proactive measures to ensure smooth, error-free functioning of all applications, by addressing the client requirements after a thorough study of their existing processes and systems, minimizing all the risks associated with an ad-hoc solution.
Synechron's Application Support services include support for various customized as well as enterprise level applications, reprocessing their log files, handling backups, etc. This includes detailed log reconciliation and parsing to enable simplified monitoring and problem tracking of applications. We also address any OS level problems that might lead to an application malfunction and provide real-time online support to administer such issues. This ensures maximum uptime for mission-critical applications through well defined SLAs.
Windows/Linux Environment Support
Synechron is well versed in the remote management of both Windows & Linux (Open Source) based environments and servers. Our highly efficient server support team provides this multi-platform support through:
- Operating System Administration
- Performance Monitoring of Servers
- Backup Management
- Version Management (Upgrade & Patch Management)
- Client Solution Architectures
Network and IT Security Operations Support
Synechron's Remote Infrastructure Management services also cater to our clients' network administration needs. We remotely operate and manage entire networks, including all devices such as routers, Firewalls, IP Telephony, VLANs, VPNs etc. Synechron also enables clients increase the efficiency of their network infrastructure by formulating security policies to reduce network outages, improve throughput and optimize resource investments.
Service Desk Operations
Synechron offers a multi-platform based (voice, email, web and chat based) technical support desk to address any issues raised by our clients or by their end customers. By transitioning the helpdesk operations to our offshore center, we help clients realize tremendous cost and 24x7 productivity benefits. Some of the common Service Desk operations performed include monitoring and managing helpdesk tickets, escalations around the clock and giving real-time solutions to the same.
Release/Change Management
Our Release/Change Management solutions ensure that all client processes are compliant with ITIL (Information Technology Infrastructure Library) & ITSM (Information Technology Service Management) standards. The Release Management process documents in detail any change initiated to the clients' infrastructure, right from the initiation of critical software/hardware rollouts to the completion of any other system related activity. The Release Policy document also contains a Backout/Fallback plan which can be implemented in case of any contingencies.
Application and Performance Monitoring
Synechron extends its remote monitoring service to packaged as well as custom-built applications and systems, providing several high-end services with basic Level 1 support that significantly reduce the possibility of any errors or downtime in the clients' applications.
ETL Environment Support
To streamline their operations and increase overall business efficiency, an increasing number of organizations are adopting well planned out Data Warehousing solutions. Synechron's ETL support team enables clients to realize greater benefits from the DW investment by remotely managing and processing the required data without the additional cost of hiring and training new resources. By fetching data from disparate sources using various standardized tools, processing the data to make it compatible to the client's end format, and then completing the cycle by finally loading the data into the data warehouse, the ETL team provides a comprehensive solution to the clients' DW needs.
Storage and Backup Support
Synechron possesses the necessary expertise and experience in data storage and backup solutions that encompass a range of service offerings including storage and backup monitoring, system integration for enterprise storage area networks, disaster recovery & business continuity planning, and designing and deploying SAN/NAS solution architectures.
Case Studies
For the outsourcing of Infrastructure Management & Support services for a major insurance services provider
Challenge:The client is a leading Insurance Services provider in the US and Canada...
Solution: Leveraging its expertise in IT Support Services, Synechron was able to provide the client with a Remote Infrastructure Management model...
Testimonials
Synechron's resources differentiate them from other solution providers. Their teams possess excellent managerial, technical and communication skills. The Project Managers are expert task-managers with excellent client-interaction skills. Their Technical Architects are well versed in the complexities of enterprise application development. In short, they are a real pleasure to work with!
Tom Gwydir, First Vice President,
Merrill Lynch