globally, business process management (BPM) has gained prominence as a key management discipline.
As organizations race towards the strategic goal of business transformation, it enables them to achieve competitive advantages, operational flexibility, faster time to market and increased ROI on their process improvement initiatives.
Synechron’s BPM practice enables businesses to successfully align operations with organizational goals and objectives as well as adapt to the increasing complexities and uncertainties of the global marketplace. We help overcome functional silos and roadblocks, enabling business managers to improve services offered to stakeholder, customers, and process owners.
Leveraging its expertise in delivering high-end technology solutions and services to clients, Synechron focuses on improving customer experiences via business abstraction and process optimization. We have developed multiple industry frameworks that empower clients to achieve improved business value from integration investments and help them realize the benefits of greater scalability, increased flexibility, and reduced total cost of ownership. We have collaborated extensively with product vendors to develop solutions in banking, insurance, and other industry verticals.
BPM Service Offerings
Consulting Services
Synechron’s BPM consulting services involve a comprehensive evaluation of end-customers, existing systems, process and enterprise-wide improvement initiatives, and the primary goals and objectives of BPM initiatives. We are focused on enabling robust, KPI-based process improvements that ensure uniform customer experience across the integrated enterprise. Our BPM consulting offerings include BPM strategy and roadmap, product evaluation, process simulation, modeling, & re-engineering, and process upgrades and enhancements.
Technology Services
Our BPM technology services enable you to achieve optimal results from your BPM initiatives. Our dedicated technology team works on analyzing processes, understanding BPM strategy and roadmap, and enabling extensive collaboration with key organizational stakeholders to identify and implement the best fit for your specific line of business. Our BPM technology services include BPM implementation, production support & maintenance, software quality assurance, legacy system rewrite, and upgrade and migration.
Synechron’s BPM Practice
Synechron offers a complete suite of integrated project development activities including:
- High end consulting services leveraging our BPM Center of Excellence (CoE)
- Providing custom analysis of current state and providing future state recommendation
- Architectural assessment and recommendation for PRPC based applications
- Full life-cycle project development and execution using Pega methodology
- Framework assessment and implementation
- Upgrades and migration from older to newer versions of PRPC
- Deployment, Configuration, Performance tuning and capacity planning of PRPC applications
- Quality Assurance services specifically tailored for PRPC projects
- Post production application support and maintenance
BPM Fact Sheet and Differentiators
- Over 10 years of BPM experience from point engagements to large, complex BPM implementations
- Established BPM Practice – 150+ Practitioners
- Focus on Clients in BFSI – Banking, Financial Services, Insurance, Digital Media and others
- Dedicated BPM Center of Excellence (CoE) to help clients simulate the upgrade, migration and complex technology integrations without significant investments
- Synechron's BPM CoE developed accelerators, tools, processes and methodologies
- Strong Consultative Skills
- BPM and SOA experience across all architecture layers – Process, Business Services and Infrastructure Services
- In-house training capabilities with fast track ramp-up programs
- Silver level Partnership with Pegasystems
Click here to learn more about Synechron's BPM Domain Practice
Business Process Management (BPM)
Case Studies
Foreclosure Workflow System for a Leading US based Bank
Home lending division of a leading US bank required development of a workflow system for Foreclosure Referral and Postponement group and automate other pre-foreclosure processes. A system that is highly scalable and can handle high volumes of loans was needed. Synechron collaborated with the client to develop a BPM suite integrated with other systems, which enabled the client to reduce foreclosure referral and postponement processing from months to days. The system was developed in less than 60 days and provided reduced time to market and reduced manual data entry and errors by implementing automated integration of data. The client also achieved improved visibility and control of workload distribution and skill management of operation team members.
Call Center Solution for a Leading Insurance Provider
A leading provider of extended service plans required a call center solution to automate the process of filing claims for extended warranty. Synechron partnered with the client to consolidate the business processes and integration requirements. The system development used Pega’s built for change approach to develop solutions that are re-usable and plug and play. The key benefits to the client included reduced AHT and higher customer satisfaction. The client now has a set of re-usable engines for fulfillment, claims, scripting and entitlements. The application was developed on Pega PRPC 6.1 and CPM 6.1 Framework.
Testimonials
Synechron's resources differentiate them from other solution providers. Their teams possess excellent managerial, technical and communication skills. The Project Managers are expert task-managers with excellent client-interaction skills. Their Technical Architects are well versed in the complexities of enterprise application development. In short, they are a real pleasure to work with!
Tom Gwydir, First Vice President,
Merrill Lynch
