Voice technologies like Siri and Alexa have brought chat platforms to the mainstream and made consumers more comfortable engaging with machines for day-to-day transactions. The use of voice recognition is continuing to grow thanks to Google, Cortana and others, and according to Gartner, 65 percent of smartphone owners already use voice assistants on their phone, thus ushering in a new era of virtual communication with Chatbots. Chatbots, ideally would use Artificial Intelligence to perform a specific set of functions and objectives. According to Tracxn Startup Research, Chatbot enterprises have raised over USD 140 million in the past six years, with approximately USD 85 million invested in the last two years – marking a significant increase in recent interest.
The environment is ripe for banks, traders and insurance companies to recognize that Chatbots have matured among consumers and think through how they can be applied to solve age-old customer service challenges or to enhance internal operations. This innovation will require a deep understanding of the businesses’ processes, the financial services industries, communication channels and operations across the business and more. Based on the premise that “People like Dealing with People,” Synechron’s Chatbot solutions are designed to use natural language programming so they seem ‘friendly’ and ‘human’.
Synechron’s Chatbot solutions create positive customer experiences with your organization or serve as a virtual assistant to streamline business operations. Developed as a customizable platform – using Application Programming Interfaces (API) – it allows businesses to launch their Chatbot service to any channel like a website, mobile app, SharePoint, Skype, Facebook messenger or the intranet.
Synechron’s Chatbot solutions:
In essence, the Chatbot experience gets smarter each time and evolves automatically to provide a service that is unique and tailored precisely to each customer’s needs.
Synechron’s Chatbot solutions are designed specifically to provide applications that can be applied to various scenarios which lend themselves well to a Chatbot solution. Click to read how Synechron’s Chatbot solutions are helping clients to enhance customer experiences and serve as virtual assistants.
EVE The BankBOT
Better customer experience for personal banking transactions apart from facilitating product onboarding and profitability.Read More
EVE The InsureBOT
An end-to-end service for customers - right from providing advice and support on a product to the complete streamlining of the claims process.Read More
How we are innovating
Capitalize Artificial Intelligence to reduce operations cost, improve quality and reliability and address complex liquidity, pricing and risk challenges.Lees Meer
Obtain optimum insights through automated data analysis for prevention of fraud and recommendation of products.Lees Meer
Extract data automatically leveraging Artificial Intelligence to ensure efficient processes and productive employees.Lees Meer
Create a self-service experience complemented by the high-trust experience financial advisors are known to deliver.Lees Meer
How we are innovating
A Synechron Accelerator for a Citi Advisory Services ConceptLees Meer
A futuristic, distributed application to manage Asset-backed Coin Offerings.Lees Meer
Conversational UI powered, fully integrated relationship management experienceLees Meer